Hi

I’m Yong, a user experience and product professional. Let's build the right thing and build it right. Together.

Professionally

I help organizations create and improve software products that put users in the center. My M.S. in information architecture and usability underlies my strong commitment. 12+ years of experience with world’s famous brands helps me get to the root problems fast and craft practical solutions that deliver engaging user experience and strong financial results. I’m a self-driven individual who is passionate about understanding and solving difficult problems. I enjoy learning new subject matter, breaking down complex issues, discovering hidden connections and leverage them to empower the users. I’m committed to designing and delivering powerful and complex software products that are also intuitive and empowering. Most importantly, I’m committed to facilitating professional atmospheres where everyone is enabled and empowered to do such. Download Resume LinkedIn Profile

Outside of Work

I am an enthusiastic woodworker and potter covered in saw dust and mud oftentimes. The craftsmanship brings me back to the origin and the basics of designing and building. It inspires me to be purpose driven, practical, and creative. I also get a great pleasure out of cooking. Born and raised in the beautiful Jiangnan area in China, my cooking is subtler than the chili heavy cuisine of Sichuan or the cumin punch of Xi’an. Braised pork ribs in sweet soy sauce is the signature dish from my hometown Wuxi and is definitely my favorite. Living in Austin for more than a decade, I have become a fan of outdoor and fitness activities that challenge my body and mind. I lift weights, rock climb, and play tennis. I’d like to wakeboard and snowboard more, and I’d love to try surfing in the ocean!

Work Samples

Enterprise Business Center
  • SaaS
  • |
  • Enterprise Software
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  • Responsive Design
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  • Machine Learning
  • |
  • Payments Industry

Comprehensive suite of global payment options with sophisticated fraud and security management serving over 450,000 merchants, acquirer partners, and technology partners

ADA Remediation & Sustenance
  • Accessibility
  • |
  • ADA
  • |
  • WCAG
  • |
  • Product Roadmap
  • |
  • Product Strategy
  • |
  • Commercialization

Multi-year effort to bring CyberSource’s Enterprise Business Center with 20+ discrete product domains and 200+ modules into WCAG2.1AA conformance

Order Management System
  • SaaS
  • |
  • Enterprise Software
  • |
  • Role-Based UI
  • |
  • Touch Friendly
  • |
  • Retailing Industry

Cloud-based enterprise software for distributed order management, omni-channel fulfillment, and global inventory management that serves world famous brands such as Frankfurt Airport, iRobot, and Helly Hansen

Solutions Configurator
  • Enterprise Software
  • |
  • Rules Engine
  • |
  • Technology Industry

Web-based enterprise application powered by a complex rules engine to enable Dell channel partners to configure and quote error-free technology solutions with over 400 enterprise products

Premier Portal
  • B2B
  • |
  • Procurement
  • |
  • Role-Based UI
  • |
  • Vision & Strategy

Forward looking UX vision coupled with near term practical enhancements to deliver an end-to-end online experience for business organizations to research, procure, and get support for Dell products, services, and solutions

Services & Solutions
  • Data Driven
  • |
  • Informative
  • |
  • CMS

Large scale data driven website focused on content organization and findability to help users understand and choose Dell service and solution offerings

Dell.com Webstore
  • eCommerce
  • |
  • Globalization

One of the world’s largest eCommerce websites, live in 170 countries and 34 languages with approximately $15 billion online revenue